Blog
Category: Energy & Utilities

What is a Corporate Social Responsibility Report and How Should You Share it?

What is a Corporate Social Responsibility Report and How Should You Share it?

What is a Corporate Social Responsibility Report and How Should You Share it?

As consumer demand for corporate transparency and responsibility continues to rise, companies have responded with a variety of reporting strategies to share their impact with customers, employees and investors. One way for companies to communicate this information is through Corporate Social Responsibility (CSR) reporting, sometimes also referred to as Corporate Sustainability Reporting.

CSR reports are documents that outline the social and environmental impact of a business, often organized into four main categories—environmental, ethical, philanthropic and economic. These documents serve as a framework to measure and report company performance against long- and short-term goals in a digestible format for internal and external stakeholders.

In some countries CSR reporting is mandatory and follows a standard outline. Although there are currently no standards or regulations for CSR reports in the US, 92% of S&P 500 companies published one in 2020.

How to create a Corporate Social Responsibility report

Since there are no set rules for CSR reporting in the US, companies have the flexibility to report what makes the most sense for their business. Typically, corporations use their ESG (Environmental, Social, Governance) or GRI (Global Reporting Initiative) models to generate the outline and expand as they see fit. No matter which sustainability framework your company aligns with, the main body of the document serves to inform the audience of company goals related to societal and environmental impact, and report on progress.

For example, a CSR report outline may look something like this:

  • Letter from the CEO
  • Company values & messaging
  • Company statistics, locations & leadership
  • Summary of your CSR approach
  • How it aligns with ESG guidelines
  • Key goals and performance metrics
  • Outlook for the future

How to share your CSR report

Once you’ve gathered your data and crafted an easy-to-read report, it’s time to share your hard work with stakeholders. Some companies choose to print them, some go fully digital and others choose a combination of the two. Your audience will likely have different preferences for reading the report, so we recommend producing both a digital-native version and a tangible printed copy. As full reports can get quite lengthy (some over 100 pages), it can also be helpful to provide a summary version, which sums up the highlights of your report into a skimmable booklet.

CSR sharing options:

  • Publish a CSR section as part of your annual report or company newsletter
  • Print a postcard or brochure with your CSR highlights, include instructions for how to access the full report online
  • Use transpromo marketing in your transactional mail to highlight CSR initiatives with a QR code or custom link leading to the digital report
  • Announce your CSR report with a direct mail campaign, use a QR code to lead recipients to a landing page with a summary of results and the full digital report download

How can Preferred Direct help

Whether you choose to publish your Corporate Social Responsibility results in an annual report, company newsletter, or a direct mail campaign, you can trust us as your premium print partner to get the job done. Contact the Preferred Direct team to learn more about our design, print and distribution capabilities and get started with your CSR report today!

More Blogs from Preferred Direct

About the authors

Read More
Elevate Your Postcard Campaign with Specialty Print Effects

Elevate Your Postcard Campaign with Specialty Print Effects

Elevate Your Postcard Campaign with Specialty Print Effects

Postcards can be a powerful, direct marketing tool, but standing out in a crowded mailbox requires more than just great design. Adding specialty print effects to your postcards can transform your direct mail campaign into a high-end, tactile experience that converts.

Preferred Direct offers a variety of specialty print finishes that can add a premium feel to your direct mail postcard campaigns. Let’s take a look at some of the options available to enhance your next print campaign.

Metallic Inks – The Budget-Friendly Option to Foiling

Metallic inks contain reflective particles that mimic the look of foil without the need for expensive substrates or foil stamping methods.

These shimmering inks can enhance your premium postcard campaigns, providing an upscale, polished look. We suggest pairing metallic inks with rich, jewel-toned colors like navy, burgundy or black. It helps the metallic effect POP off the background and creates a more luxury feel.

Design inspiration:

  • High-end product promotions (jewelry, luxury fashion, automotive)
  • Elegant event invitations or VIP offers
  • Exclusive club memberships and premium service announcements

 

Fluorescent Inks – A Bright Way to Catch Attention

Fluorescent inks are formulated with specialized pigments, which absorb and emit UV light to provide a glowing, neon effect.

We suggest using these inks sparingly to draw the viewers’ eyes to important information or call-to-actions (CTA’s). These bright colors are especially useful for sales advertisements or limited time offers and can give the appearance of a personalized, hand-written postcard.

Design inspiration:

  • Limited-edition or limited time offers for dealerships and realtors
  • High-end fitness or beauty brands with a vibrant, energetic brand voice
  • Informational finance and legal postcards for clients

 

Tactile Coatings – A Touch of Luxury

Tactile coatings provide a textured finish to a print surface, such as soft touch coatings, grit coatings, matte varnish, embossing, and more. The most popular option is soft-touch, which creates a velvety feel across the postcard.

Add this as a flood coating to stand out immediately when recipients handle their mail pieces or add as a spot coating to draw attention to details like car leather.

special effects printing

Design inspiration:

  • Luxury fashion, cosmetics, and high-end electronics
  • Premium real estate listings
  • Special event invitations

 

 

Specialty Coatings – Add Contrast and Shine

Specialty coatings are used to give visual interest to printed pieces. Popular choices include high-gloss and matte, used alone or together to create visual depth in high contrast designs.

Our favorite approach to specialty coating is giving rich, vibrant images a boost with gloss coatings and create a striking contrast with a super matte coating in non-image areas. This will add a sheen over key visuals to grab attention, while leaving the key text areas easy to read.

Design inspiration:

  • Premium travel and hospitality promotions
  • Upscale real estate and interior design showcases
  • Gourmet food and beverage branding

 

A successful direct mail campaign starts with reaching your audience, but the real success lies in capturing their attention and inspiring action. Specialty print effects are a great way to add memorable details that elevate your postcards and improve your campaign ROI. Preferred Direct is proud to have recently installed a new HP Digital Press capable of running high-end, specialty printing inks and coatings for your next luxury campaign. Contact our team today for expert advice on your next campaign and explore our specialty print and postcard options.

More Blogs from Preferred Direct

About the authors

Read More
How to Increase Billing ROI with Transpromo Marketing

How to Increase Billing ROI with Transpromo Marketing

What is Transpromo Marketing?

Transpromo marketing, short for “transactional-promotional” marketing, is the practice of merging transactional documents (like bills, invoices, or account statements) with promotional content. These documents are already being sent to customers as part of regular businesstranspromo marketing example operations, making them a cost-effective channel for adding marketing messages. When done strategically, using billing documents as a dual-purpose tool to both inform customers and drive revenue has massive potential to increase ROI.

Transform Billing into a Revenue Driver

By combining billing with carefully crafted promotional content, businesses can transform routine mailings into a powerful marketing tool. For example, a billing statement could include a promotion for a new referral program, or a utility bill might highlight discounts for energy-efficient lighting and power cords.

By integrating advertisements, cross-sell offers, or informative content into billing documents, you leverage the high open and read rates of transactional mail. Viewers are more likely to open a bill, than they are to open unknown promotional mail.

The key lies in personalizing these promotions. Using customer data and variable data printing (VDP), businesses can tailor the message, piece by piece, to align with the recipient’s known needs, demographics or habits.

transpromo bill printing

Why Does Transpromo Work?

Transactional documents boast some of the highest engagement rates in the direct mail space. Customers are known to likely to open, review, and retain them. Incorporating promotional content into these documents helps your message reach a highly attentive audience.

Additionally, this approach eliminates the need to send separate promotional mailers, reducing marketing costs while maximizing impact. This dual-purpose format is especially effective for financial institutions, business and home services, universities, utilities, healthcare providers, and subscription-based services.


 

How Preferred Direct Marketing Maximizes Transpromo Potential

Preferred Direct Marketing specializes in creating customized financial documents that seamlessly combine essential transactional information with eye-catching promotional content. With expertise in secure data management, advanced printing techniques, and integrated direct mail strategies, PDM ensures that every piece of transpromo material delivers measurable results.

Leveraging financial documents as a marketing channel is a low-cost, high-impact way for businesses to reach their customers. Utilizing personalization techniques such as variable data printing can help boost billing ROI by connecting essential customer information with promotional messages that resonate with their needs.

Contact PDM today to get started with your own transpromo marketing campaign and see the ROI for yourself!

More Blogs from Preferred Direct

About the authors

Read More
Outsourcing Utility Billing: 6 Reasons Why

Outsourcing Utility Billing: 6 Reasons Why

Outsourcing Utility Billing – 6 Reasons Why

The Perks of Outsourcing Utility Billing to a Utility Bill Printing and Mailing Services Vendor

bill printing and mailingOutsourcing utility billing has become a preferred way for cities, municipalities, and other utility companies to invoice their customers. That’s not surprising, considering the advantages that can directly impact an organization’s bottom line and level of customer satisfaction.

At Preferred Direct, we understand the challenges that your organization faces, and we have utility bill printing and mailing services—and electronic billing solutions—that will allow you to overcome them.

Let’s talk about some of the reasons why you should consider outsourcing your utility billing rather than handling it all in-house.

6 Benefits of Outsourcing Utility Billing

  1. Reduce operational costs.

Producing utility billing statements requires time, staff, and equipment. All of that can place a significant financial burden on your city or municipality. By outsourcing utility billing, you have an opportunity to reduce human resource expenses and eliminate the costs of maintaining hardware and software required to process and send invoices.

  1. Keep the cash flowing.

By outsourcing your invoicing to an experienced utility billing services provider, your billing statements will be sent accurately and on-time. Timely delivery helps keep cash flow consistent by decreasing days outstanding and reducing late payments. That can make a tremendous difference in your business’s bottom line.

  1. Maintain a consistent brand across all your services.

An experienced vendor will have the technology and skill to create a standardized bill format for all of the services you offer. No matter which services your customers subscribe to, you will have uniform brand recognition across all fronts. Having that brand consistency with your existing customer base can also serve as a foundation for your branding efforts beyond your borders, too.

  1. Improve customer satisfaction.

Outsourcing your utility billing to a vendor that specializes in custom invoices allows you to create bills that are easy to understand. It also allows you to include messages about upcoming changes and relevant news. This can not only increase customer satisfaction, but it can also reduce the workload on your customer service call centers. Clear and well-organized invoices lead to fewer customer questions and complaints.

  1. Generate more revenue per customer.

You also gain opportunities to customize your utility billing statements with marketing messages. Cross-sell your products and services to different segments of your customer base and upsell customers to higher tiers of service or new offerings. When partnering with a print vendor that uses variable data to personalize messages to individual customers, you can deliver the right offers to the right people for maximal impact.

  1. Eliminate barriers to growth.

Scale your organization’s offerings, customer base, and revenue without incurring a massive capital investment. With billing equipment in-house, eventually, you will face the need to upgrade machinery and software to accommodate growth. That’s not the case if you outsource your utility billing. A best-in-class utility bill printing and mailing service company will have solutions that fit your needs and grow as you grow.

Selecting a Utility Bill Printing and Mailing Services Vendor

Security and Versatility

A utility billing services provider should have all of the technology and measures in place to ensure that your customer data stays safe at all times. For optimal value, also consider if a vendor has the versatility to handle your organization’s diverse needs.

Preferred Direct has years of experience and a stellar reputation in managing variable data and sensitive information to generate invoices and other notices accurately and securely.

We guarantee prompt and confidential processing of your information while giving you flexible solutions to accommodate your unique requirements. We can replicate your existing invoice format, give you templates to choose from, or create a custom design to fulfill your vision. You’ll also have several options for submitting your data to us—via our secure FTP site in .xls, .txt, .csv, or .dat formats or send .pgp encrypted files.

We handle printing, folding, inserting, presorting (for postal discounts), and delivering your utility invoices to the U.S. Post Office.

As you know, the postage costs to send invoices can add up. Fortunately, because of the large volume of mail we handle every day, we get a discount. And we extend that discount to our customers when we manage their mailings. We handle all of the logistics involved in mailing your customer statements and ensure timely delivery. Better still, we cut your postage expenses in the process.

Thanks to our streamlined process, we do it all much more quickly than you can in-house. That means your customers get their bills faster, you get paid faster, and you save money.

 

Electronic Billing Capabilities

While a majority of consumers prefer to receive print invoices, many also expect the ability to pay their bills online. Electronic billing solutions give customers a convenient and environmentally friendly alternative to printed statements.

Preferred Direct’s e-billing services allow your customers to view and pay their invoices securely online. Moreover, our e-billing services can decrease your billing and payment processing costs significantly. They also help reduce the number of late payments.

Outsourcing Utility Billing: A Wise Choice for More Than Just Utility Bills

For even more cost-effectiveness and convenience, consider outsourcing not only your direct billing but also other customer communications, too.

  • Late payment notifications
  • Disconnect notices
  • Rate change notifications
  • Tariff notifications
  • Letters
  • Newsletters
  • Fliers
  • Direct mail marketing advertisements

At Preferred Direct, we offer a full range of print and digital solutions for public and private utility companies. 

  • Cities
  • Boroughs
  • Townships
  • Telephone companies
  • Water companies
  • Natural Gas companies
  • Electricity companies

 

When you work with us, you get a dedicated project manager who will see to it that every project meets your requirements and expectations.

Contact us to discuss how we can help you reduce your invoice processing and postage costs, improve your cash flow, and enhance your customer relationships.

More Blogs from Preferred Direct

About the authors

Read More